Privacy policy

  1. WHY THIS PRIVACY POLICY?

1.1 This is Deelkraal’s privacy policy. You can find our company and contact details in Article 3 below.

1.2 We take your privacy very seriously. Therefore, we take all appropriate measures to protect your personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

1.3 This policy applies to the processing of your (personal) data by Deelkraal via our website available at deelkraal.com, and not to other processing of your (personal) data, for example in the context of providing real estate–related services to you.

This privacy policy explains, among other things, which personal data we process via the website, how we do so, why we do so, which rights you have, and with whom we may share your data. We aim to inform you about this as transparently as possible.

We recommend that you read this policy carefully. You can consult this policy at any time under the section ‘Privacy Policy’ on our website.

For questions or requests, you can always email info@deelkraal.com.

1.4 Please note! This policy does not cover the privacy policies of third parties nor of any websites or applications to which hyperlinks on our website may refer.

1.5 We may amend this privacy policy at any time. Please consult it regularly. The amended privacy policy will be announced on our website.

1.6 This privacy policy is governed by Belgian law. Only the courts of Antwerp (Antwerp division(s)) have jurisdiction in the event of a dispute.

 

  1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA VIA THE WEBSITE?

2.1 We are, Deelkraal. We are the so-called ‘data controller’ to use a technical term. This means that we determine the purposes and means of the processing and are responsible for the lawful and correct processing of your personal data via our website.

 

  1. HOW CAN YOU CONTACT US?

Name: Deelkraal

Trade name: Deelkraal

Registered office: 24°39’35.5”S 28°39’39.1”E, South Africa

Telephone number: +27 67 082 2439

E-mail: info@deelkraal.com

Website: deelkraal.com

 

  1. WHICH DATA DO WE PROCESS ABOUT YOU AND HOW?

4.1 Deelkraal may process the following data about you via the website:

  • Identification data such as your name, first name, email address and telephone number. This data is processed only if and insofar as you contact Deelkraal yourself via the email address or telephone number listed on our website.
  • Any personal data that you yourself provide in an email to us or in a telephone conversation with us via the email address or telephone number listed on our website.
  • Electronic data: device data, log file data such as IP address, browser and operating system, external websites, pages visited (and date and time of connection moments) and cookies.

4.2 Deelkraal may receive your data directly from you because you provide it via the email address or telephone number listed on our website. We may also process your personal data via cookies on our website. You can consult our cookie policy here.

4.3 The processing of the aforementioned (personal) data is necessary for the purposes set out in Article 5 below.

 

  1. WHY AND ON WHAT BASIS DO WE PROCESS YOUR PERSONAL DATA?

5.1 Deelkraal processes your personal data for:

  • Contact, enquiries and information (only if and insofar as you have contacted us yourself via the email address or telephone number listed on our website):
    We process your personal data via the website to get in touch with you, to handle any questions you may have and to provide you with the necessary information about Deelkraal, our services, our website or other information related to our services or activities.
    The processing of your data for these purposes is based on Deelkraal’s legitimate interests insofar as these outweigh your (privacy) rights or interests.
    If you do not provide certain data, such as your identification data, it may be impossible for us to contact you back, provide information or deliver services to you.
  • Direct marketing:
    Your data may be used for direct marketing. This means sending information about Deelkraal, our services and activities, or other information that may be of interest or use to you.
    If you are already a customer or another data subject in a contractual relationship with Deelkraal, this can be based on our legitimate interests in carrying out our business, which, where applicable, may outweigh your (privacy) rights or interests. If you are not a customer or otherwise in a contractual relationship with us, we require your prior consent to send electronic or digital marketing messages. Your consent, where applicable, is freely given and can be withdrawn at any time.
    If you wish us to no longer process your personal data for direct marketing purposes, you always have the right to object (unsubscribe or object to such processing), free of charge and without giving any reason (see also Article 9.3 below). You can always contact us for this at info@deelkraal.com.
  • Ensuring the optimal functioning of our website:
    When you visit or view our website, we may process certain electronic data, such as cookies and IP address (see also Article 4.1 above). Cookies facilitate the interaction between you as a visitor and our website and are used to improve the user experience and to collect statistics on visitors to our website. Cookies also ensure that your personal settings and preferences are saved or that images and audio material can be played. Certain cookies may be placed by a third party to measure the use of our website.
    You can find more information about the use of cookies in our cookie policy.
  • The potential transfer to our web administrator or hosting provider or other IT partners in the context of the use of the website for the execution of the foregoing points.
  • Compliance with applicable legislation that applies to us and/or our services or activities.

5.2 The processing of your data via the website is not subject to so-called ‘automated individual decision-making’ or profiling.

 

  1. WHO ELSE RECEIVES OR PROCESSES YOUR PERSONAL DATA (BESIDES Deelkraal)?

6.1 Your data is also processed by our partners, service providers or suppliers with whom we cooperate in the context of the website, e.g. our web administrator(s), hosting provider(s) and/or IT partners, who only process your data in the context of your visit to and use of the website.

6.2 Deelkraal may be required to provide or process your data on the basis of a legal obligation incumbent upon it and/or following a request from supervisory authorities or public authorities.

 

  1. WILL YOUR PERSONAL DATA BE TRANSFERRED OUTSIDE THE EU/EEA?

7.1 Your data will not be transferred to third parties in countries outside the EU/EEA without appropriate data protection safeguards.

7.2 Any transfers to countries outside the EU/EEA will be based on appropriate safeguards and mechanisms (such as an adequacy decision by the European Commission — this is, for example, the case for third parties established in the US that are enrolled in the EU–US Data Privacy Framework, such as Google).

 

  1. HOW LONG DO WE KEEP YOUR DATA?

8.1 We will not retain your data longer than necessary for the purposes described above in Article 5, unless specific legal provisions apply to its retention or processing. For more information on retention periods for data processed via cookies on our website, see our cookie policy. For certain data, specific statutory retention periods may apply. In any case, the principle always applies that we do not keep your data longer than necessary. If your personal data is no longer needed for the intended purposes, we will delete or anonymise it where appropriate.

 

  1. WHAT ARE YOUR RIGHTS?

9.1 You have the right to information about the processing of your data via the website. This is communicated to you through this privacy policy. You can also always request us to provide additional information (via info@deelkraal.com).

9.2 You have the right to ask us to:

  • Access your data.
    For this, you can receive one copy of the requested information free of charge. If you request additional copies, we may charge you a reasonable fee as an administrative cost.
  • Rectify your data (where necessary);
  • Erase your personal data if:
    1. the processing of that data is no longer necessary for the purpose or purposes for which we processed it;
    2. you have withdrawn previously given consent;
    3. you object to the processing by us;
    4. the personal data has been processed unlawfully by us;
    5. this is necessary to comply with a legal obligation; or
    6. the personal data has been processed in connection with an offer of online services to children.
  • Restrict the processing relating to you;
    1. You have the right to obtain a restriction of processing if you:
    2. contest the accuracy of the data we hold;
    3. the processing is unlawful and you oppose the erasure of the personal data and instead request the restriction of its use;
    4. we no longer need this data while you still need it for the establishment, exercise or defence of legal claims; or
    5. pending an answer to the question of whether Deelkraal’s legitimate grounds override yours or your (privacy) rights if you have objected to the processing on the basis of our legitimate interest.

9.3 You have the right to object to the processing of your data.

You can object at any time and free of charge to the processing of your data for direct marketing purposes. This can easily be done by letting us know via info@deelkraal.com. You will then no longer receive marketing messages, communications or newsletters from us. In any mailings we may send, you will always be given the option to unsubscribe (opt-out).

9.4 You have the right to data portability (to another data controller). This is only possible if the processing by us is based on your consent or the processing is carried out by automated means.

You have the right to ask us to obtain the personal data that we have received from you in a structured, commonly used and machine-readable format and to transmit that data to another data controller. You only have this right if Deelkraal’s processing is based on your consent or if the processing is carried out by automated means.

9.5 If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time.

9.6 You also have the right to lodge a complaint with the Data Protection Authority (Drukpersstraat 35, 1000 Brussels – T: +32(0)2 274 48 00 – E: contact@apd-gba.be). In the event of a complaint, you can also always contact Deelkraal directly: info@deelkraal.com.

9.7 The exercise of your rights, as set out above, is always subject to the requirements and conditions laid down in applicable legislation (such as the General Data Protection Regulation (GDPR)).

9.8 To exercise the above rights, you can simply send a request to Deelkraal at info@deelkraal.com. You must adequately identify yourself.

When we have reasons to doubt your identity, we may request additional information from you that is necessary to verify and confirm your identity. We may request a copy of your identity card to verify who is actually making a request, insofar as this is necessary and proportionate. It is best to ensure that any information or data not required for verifying and confirming your identity is blacked out or otherwise removed or made illegible.

Questions? Feel free to contact us: info@deelkraal.com